Operation Manager Job Description
When you review this description, you will know the qualifications, skills, education, and experience an employer is looking for in a candidate.
Operation Managers supervise and improve the processes within organizations or companies. They optimize operations, systems, procedures, management boards.
They help the human resource (HR) department in the hiring process, onboarding employees, enhancing productivity, establishing policies, and developing a dynamic workplace.
On top of that, they oversee the company’s operations to control the quality of the products or services and make sure that operating conditions are appropriate.
Furthermore, they collaborate with the director to set the budget for the company, explore new opportunities, create strategies, and notify to acquire materials and resources.
They also help the company in attracting and mentoring new talent. Supervise the team in compliance with the legal guidelines and policies of the company.
Responsibilities and Duties
In operations management, the goal is to keep an eye on the big picture and look for opportunities to improve progress.
List of the responsibilities of an Operation Manager:
- Manage the selection, training, coaching, scheduling, and discipline of subordinates.
- Outline job responsibilities: plan, monitor, assess, and evaluate performance.
- Provide information on operations to develop plans.
- Formulate and execute strategies.
- Troubleshoot issues, conduct audits, and recognize trends.
- Estimate expenses and create an annual budget for them.
- Create, apply, support, and evaluate policies and schemes to maximize the effectiveness of the system.
- Set up processes for receiving goods, storing items, keeping records of inventory, and distributing products.
- Establish procedures to figure out the best way to handle, store, and ship the product.
- Perform an analysis of the process flow, employee needs, workplace conditions, and machine arrangements for future expansion.
- Implement standards and protocols that ensure a safe and productive workplace.
- Read industry magazines, attend seminars, and meet professionals to stay current.
- Achieve successful results according to requirements.
- Manage salaries and schedules, pay staff members and contract workers according to budget.
- Review and approve all operations workers.
- Rent heavy equipment and vehicles as needed.
- Set up contracts with outside companies and determine their prices.
- Contact with services and government entities, including police, health centers, fire brigade, and security agencies.
- Keep in touch with chief vendors.
- Keep an eye on vendor rates, discounts, and the quality of their services.
- Ensure that all operational bills are reviewed, approved, and paid.
- Assist customers when they face problems related to services, products, or within the company.
- Discuss client complaints with the operational staff and resolve issues as soon as possible.
- Attend department meetings to discuss all operational policies and issues.
- Conduct inventory analysis with the inventory manager and colleagues to ensure they are managing inventory, acquiring the appropriate materials, keeping accurate records, and controlling sublet expenses.
- Ensure processes comply with OSHA and other government regulations by maintaining contact with attorneys and safety officials.
Skills and Qualifications
Operation managers are responsible for many tasks. Therefore, they should possess a diverse set of skills, such as:
- They should have a broad perspective — it helps them identify the best course of action by analyzing all the information available.
- Ability to communicate — an Operations Manager needs to develop and implement policies by communicating with senior management and staff members.
- Operations Managers must know about budgets and financial processes — it allows them to evaluate earnings and expenses and identify opportunities for improvement.
- Having excellent decision-making skills and able to use their judgment to determine the best solutions to organizational problems.
- Operations managers need to adapt quickly to changing conditions and modify strategies and priorities when needed.
- The ability to assign priorities and change tasks quickly — is crucial for a role that handles multiple types of tasks and projects.
Education and Training Requirements
An applicant for the position should possess a bachelor’s degree in business or management.
Additionally, certifications provide evidence of formal education, experience, and professional development in the areas they acknowledge.
A company may offer training to new employees. The training teaches how to manage your staff and optimize your workplace effectiveness.
As Operations Managers work in senior positions, they need a great deal of experience.
Smaller companies may require 3-6 years of experience, whereas more established ones can expect 8-10 years or more.
Salary and Benefits
The average salary for an Operations Manager is $65,768 per year.
Furthermore, operations managers receive highly lucrative cash bonuses and compensation agreements.
Operation Manager Job Resume
Is your resume lacking the effective language to land you a job as an Operation Manager? Here is an example of an Operation Manager resume that you might find helpful.